Frequently Asked Questions
Everything you need to know about our fresh flavors and delivery.
How do you ensure the freshness of the food during transit?
We use temperature-controlled, insulated packaging and eco-friendly cooling gel packs to ensure your items remain at the optimal temperature from our kitchen to your doorstep.
What is the standard shipping timeframe?
Orders placed before 2 PM are processed same-day. Standard shipping typically takes 1-3 business days depending on your location to maintain product integrity.
Do you offer options for specific dietary restrictions?
Yes, T's offers a variety of gluten-free, vegan, and nut-free options. You can filter our collection by dietary preference on the shop page.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a full refund or replacement.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking link and SMS updates to monitor your delivery's progress.
Where are T's products sourced?
We take pride in sourcing 90% of our ingredients from local organic farms to support the community and ensure the highest quality taste.